Introduction

Welcome to SmartKarrot! Look up the features and SDKs you can integrate into your apps.

1. Usage analytics
2. App analytics
3. Survey and feedback
4. Rich push notifications
5. Custom health score ratings
6. Financial data

There are a number of different APIs you can use to integrate with a SmartKarrot Platform. But sometimes it’s difficult to know what each API is for and when to use it. This document explains the APIs that are available.

Probably the most well-known API format/structure is the REST API. As its name implies, it uses REST as a wrapper (point-to-point call) for API operations. Probably the bulk of our API traffic is from the REST API because it has become the de facto standard for microservices across industries.

To start with, we’ve got a series of APIs, about seven of them now. While they all achieve a similar purpose – in one sense – of accessing data from your application (user & event data to measure product and customer success) or from the third-party integrations that you use, but there are some key differences among them which are worth explaining. First, it’s important to note that all of these APIs operate identically across SmartKarrot.

The seven API’s that make up the SmartKarrot Platform are:

Usage Analytics

The APIs in this section are core to SmartKarrot Platform and are used to gather User, Device & Event Information. For example, through the use of these APIs we gather information about the events that are fired by users of your application along with the user and device information so that you can get a comprehensive understanding of the stickiness of your product for your users.

App Analytics

These are a set of default information related to your users behavior that our SDK captures on your behalf. For example, if you want to know the average session length of users for a given period of time, or your app page load performance or the users that visited your app in the last thirty seconds, then our SDK captures this analytics data out of the box for you.

Survey and Feedback

If you have integrated our Survey SDK, then you can send surveys (multiple input question) and pulses (single input question) to your end users or to your Key Stakeholders for your customer accounts.

Rich Push Notifications

Same as in the case of Survey & Feedback, you can send rich push notification to your end users or key stakeholders as and when you need to.

Custom Health Score Ratings

This push API helps you to send define custom health score parameters for your customers as well as define the rating standard for this custom parameters. In a way, you get the choice out of the box to measure your customer the way you have been measuring them till date on SmartKarrot Platform. Thereby, reduces the overload of learning and behavioral change on your part.

Financial Data

The financial information about your customer (ARR, MRR, Churn etc..) all form an integral part of gauging Customer and Product Success. So at SmartKarrot, we realized the need to have an push API in place through which you can send in your customer financial information that will help you understand the different financial metrices for each customer account.

Sandbox API

This per se is not an API in itself. But SmartKarrot platform’s in built APIs gives you the capability to test things on Sandbox mode before integrating it with your production environment on SmartKarrot.

Option A: SDK Integration

Integrating the SmartKarrot SDK requires below steps:

1. Get your AppId keys.
2. Integrate REST API.
3. Add our SDK to your app.
4. Configure the SmartKarrot integration.
5. Configure User and Event attributes.

Get Your AppId

Set up your app in the Settings section and find the AppID under App configuration.

Integrate REST API

Get REST API Key

Get REST API Key from SmartKarrot Support Team (email: support@smartkarrot.com).

API

Welcome to the SmartKarrot API! SmartKarrot offers private REST API for its SaaS services. The API make it easier to quickly configure and integrate your Web app directly with our server.

The API supports Cross-origin resource sharing (CORS).

URL

The SmartKarrot API is available at:

Environment	URL
Production	https://api.smartkarrot.com/v4/

Authentication

SmartKarrot uses the Basic Authentication mechanism with an API key to authenticate requests. For example, if your API key is daced09f-8ade-48dc-b1d8-506204530ce3, you can log an event with a simple HTTP POST request:

curl -v -u apikey:daced09f-8ade-48dc-b1d8-506204530ce3 -H "Content-Type: application/json" -d '{"appId": "4ed062f1-fc38-4f32-a714-b63dc5399626","platform":"iOS","deviceId": "53e11019-8034-496b-a484-fa978918873c","loginMechanism" : "AUTH","bundleId": "com.smartkarrot.tasks","lastLoggedInUserId": "f1d0c16d-f9e0-4eb4-8739-45574c43f508","userId": "8f2dfb97-fe4b-49b3-a5d5-a671335cde00","sessionId": "234240-234-234-234-234-234237B891079-A302-4DDD-8860-2672B9682A3B","status": "Active","customerAccountId": "de8327c8-ece7-427a-ba8f-e4c7809ea716"}' 'https://api.smartkarrot.com/v4/usageanalytics/user'

Data Types

The SDK uses the following data types.

Type	Description
String	A simple quoted string, following standard JSON rules; see the JSON spec for details.
Integer	A whole number, transmitted as a JSON number.
Boolean	A JSON boolean, the literal string true or false.
Array	A JSON array. Each element contains a payload that will be described.
Timestamp	Time in UTC stored in the ISO 8601 format with millisecond precision. (Example: 2018-09-29T09:58:44.635Z)
UUID	A UUID string. Preferably a version 4 UUID. Example: f30ccccf-54a8-49bf-b3e4-6eee274810ab.
Decimal	A decimal value, encoded in a JSON string. The contents will be a series of digits, followed by an optional decimal point and additional digits.

Create or Update Customer Account

Use this endpoint to create a new customer account or update an existing one.

HTTPS Request

POST /usageanalytics/customer

Sample Request

{
  "appId": "4ed062f1-fc38-4f32-a714-b63dc5399626",
  "accountId": "de8327c8-ece7-427a-ba8f-e4c7809ea716",
  "name" : "SmartKarrot",
  "base64EncodedLogoImage" : "iVBORw0KGgoAAAANSUhEUgAAADAAAAAwCAYAAABXAvmHAAAAAXNSR0IArs4c6QAAAVlpVFh0WE1MOmNvbS5hZG9iZS54bXAAAAAAADx4OnhtcG1ldGEgeG1sbnM6eD0iYWRvYmU6bnM6bWV0YS8iIHg6eG1wdGs9IlhNUCBDb3JlIDUuNC4wIj4KICAgPHJ",
  "status": "Active"
}

Request Body

Parameter	Type	Required	Description
accountId	String	required	The customer account ID (unique) in your system.
appId	String	required	SmartKarrot App ID.
name	String	required	Name of the customer account in your system
base64EncodedLogoImage	String	optional	Image in base64 encoded string. The image size should be less than 3 MB.
status	String	required	Enum: Active, Inactive

Sample Output

{
  "status": "SUCCESS"
}

Response Body

Log customer account response.

Parameter	Type	Description
status	String	Enum SUCCESS, ERROR, INVALID_INPUT

Add our SDK to Your App

SmartKarrot provides iOS, Android and Web (JavaScript) SDKs.

# Run Script

APP_PATH="${TARGET_BUILD_DIR}/${WRAPPER_NAME}"

# This script loops through the frameworks embedded in the application and
# removes unused architectures.
find "$APP_PATH" -name '*.framework' -type d | while read -r FRAMEWORK
do
    FRAMEWORK_EXE_NAME=$(defaults read "$FRAMEWORK/Info.plist" CFBundleExecutable)
    FRAMEWORK_EXE_PATH="$FRAMEWORK/$FRAMEWORK_EXE_NAME"
    echo "Executable is $FRAMEWORK_EXE_PATH"

    EXTRACTED_ARCHS=()

    for ARCH in $ARCHS
    do
    echo "Extracting $ARCH from $FRAMEWORK_EXE_NAME"
    lipo -extract "$ARCH" "$FRAMEWORK_EXE_PATH" -o "$FRAMEWORK_EXE_PATH-$ARCH"
    EXTRACTED_ARCHS+=("$FRAMEWORK_EXE_PATH-$ARCH")
    done

    echo "Merging extracted architectures: ${ARCHS}"
    lipo -o "$FRAMEWORK_EXE_PATH-merged" -create "${EXTRACTED_ARCHS[@]}"
    rm "${EXTRACTED_ARCHS[@]}"

    echo "Replacing original executable with thinned version"
    rm "$FRAMEWORK_EXE_PATH"
    mv "$FRAMEWORK_EXE_PATH-merged" "$FRAMEWORK_EXE_PATH"

done

iOS App

You can install the SDK using CocoaPods or as a dynamic framework.

For installing using CocoaPods, add the line pod 'UsageAnalytics' to your Podfile and install it with pod install. Current version of the SDKs is 5.2.1.

If you want to add the SDK as a dynamic framework, download it.

1. Add it to your Xcode project's Embedded Binaries.
2. Select Build Phases, add a Run Script with shell as /bin/sh and script as given in the code section.

Android App

allprojects {
  repositories {
    // add this repository at the bottom of the repositories list
    maven { 
      url "https://s3.amazonaws.com/smartkarrot-android-repo/"
    }
  }
}

The Android SDK comes as a Java library. Installing it is simple. Just add the lines to the right to your project level build.gradle file.

Then add these lines to your App's build.gradle file:

implementation 'com.smartkarrot:usageanalytics:0.0.5.6'

If you are supporting android versions before Lollipop (21), you need to add this line in your app's build.gradle file: multidexEnabled true

More info here: Enabling Multidex

Proguard Configuration

If you are using proguard in your app, add this configuration in your proguard-rules.pro file:

-keep class com.smartkarrot.** { *; }

-keepclassmembers class com.smartkarrot.** { *; }

Web - JavaScript

Add the following code in head tag of your HTML page.

<script src="https://docs.smartkarrot.com/frameworks/web/v4/UsageAnalytics.js"></script>

Angular: Declare declare var UsageAnalytics; to access UsageAnalytics from angular component.

Hybrid - Cordova/PhoneGap/Ionic Plugin

1. Download SmartKarrot Plugin, download.

2. Add SmartKarrot plugin to your app.
   
   Cordova plugin add SmartKarrot

   After adding you will see an entry in config.xml

   <plugin name="SmartKarrot" spec="SmartKarrot" />

3. Declare the cordova plugin in the app page where this has to be used.

declare let cordova:any;

Configure the SmartKarrot Integration

The SmartKarrot SDK must be initialized before using any of its functions.

iOS App

Import the SDK with into AppDelegate.swift file with

import UsageAnalytics

Add this to your AppDelegate.swift file

UsageAnalytics.shared.configure(appId: "app-id", customerAccountId: "customer-account-id")

If you have a user Id available for the user of your app, you can configure the user Id together with the app Id with:

UsageAnalytics.shared.configure(appId: "app-id", userId: "user-id", customerAccountId: "customer-account-id")

Android App

Add this line to the onCreate method of your activity or Application class.

For MultiLevel App: UsageAnalytics.initWithCustomerAccount(context, appId, customerAccountId)

For SingleLevel App: UsageAnalytics.init(context, "app-id")

Web - JavaScript

Add the following JavaScript line to your HTML page to initialize the SDK.

UsageAnalytics.configure("app_api_key", "customer-account-id")

Hybrid - Cordova/PhoneGap/Ionic Plugin

The plugin has to be initialized in the code after the view is loaded i.e. in the life cycle event ionViewDidEnter

ionViewDidEnter() { this.configureSmartKarrot(); }

configureSmartKarrot() { let appId = "your-app-id"; let userId = "your-app-user-id";

var successCallBack = function (successResult) { console.log(successResult); }

var failureCallBack = function (errorResult) { console.log(errorResult); }

cordova.plugins.SmartKarrot.configure(appId, userId, successCallBack, failureCallBack); }

Replace the appId & userId with actual values

This section describes how you can send usage analytics data to SmartKarrot. SmartKarrot helps you collect three types of usage data:

1. User information
2. Device information
3. Event information

The SDK caches events when an Internet connection is not available. The SDK uses a store-and-forward buffer to send events and user and device information every 120 seconds to minimize impact on power usage.

Set User Id

UsageAnalytics.shared.set(userId: "your-app-user-id", "customer-account-id")

UsageAnalytics.getInstance().setUserId("your-app-user-id", "customer-account-id");

UsageAnalytics.setUser("your-app-user-id", "customer-account-id");

cordova.plugins.SmartKarrot.setUserId(“your-user-id”, successCallback(), failureCallback());

SmartKarrot treats a user as a "guest" user - with an internally generated user Id, until you set a user Id. Once you set the user Id, the guest user is considered as having logged in as that user. Events logged of the guest user are transferred to the logged in user.

Reset User Id

UsageAnalytics.shared.resetUserId()

UsageAnalytics.getInstance().resetUserId();

UsageAnalytics.resetUser();

cordova.plugins.SmartKarrot.resetUserId(successCallback(), failureCallBack());

Reset the user Id when the user has logged out of the system. SmartKarrot logs events generated after the reset as a guest user.

Set User Attributes

UsageAnalytics.shared.set(value: "en-us", for: .language)

UsageAnalytics.getInstance().setUserAttribute(UserAttribute.language, "en-us");

// Using Standard UserAttribute "language".
UsageAnalytics.setUserAttribute(UsageAnalytics.UserAttribute.language, "en-us");

// Standard UserAttributes:
//
//    UsageAnalytics.UserAttribute {
//        userId,
//        name,
//        emailId,
//        mobileNumber,
//        dateOfBirth,
//        gender,
//        country,
//        language,
//        designation
//    }

# Using Standard UserAttribute "Language".

cordova.plugins.SmartKarrot.setUserAttribute("Language", "en-us", successCallback(), failureCallback());

# Standard UserAttributes

# UsageAnalytics.UserAttribute { userId, name, emailId, mobileNumber, dateOfBirth, gender, country, language, designation }

# User Id (“User Id”)
# Name - (“Name”)
# Email Id - (“Email Id”)   
# Mobile Number - (“Mobile Number”)
# Date Of Birth - (“Date Of Birth”)
# Gender - (“Gender”)
# Country - (“Country”)
# Language - (“Language”)
# Designation - (“Designation”)

User attributes can be the user's language preference, her zip code, city, or country. User attributes are useful in segmenting users. SmartKarrot has a set of standard user attributes:

1. User Id
2. Name
3. Email Id
4. Mobile Number
5. Date of Birth
6. Gender
7. Country
8. Language
9. Designation

UsageAnalytics.shared.set(value: 096, for: "Employee Id") // Custom Attriute

UsageAnalytics.shared.set(value: "John Doe", for: UserAttribute.name) // Standard User Attribute

UsageAnalytics.shared.set(value: "HR", for: "Designation") // Standard User Attribute

UsageAnalytics.getInstance().setUserAttribute("Employee Id", 096);

//  Custom UserAttribute.
UsageAnalytics.setUserAttribute("Employee Id", 096);

# Using Custom UserAttribute "Employee Id".

cordova.plugins.SmartKarrot.setUserAttribute("Employee Id", 096, successCallback(), failureCallback());

You can set custom user attributes when your app needs a specific one. The attribute value can be a string, number (int, float or double), boolean or date.

Log Events

// Log without event attributes.
UsageAnalytics.shared.log(event: "Signed In")

// Log with event attributes.
UsageAnalytics.shared.log(event: "Screen View", with: ["Screen Name": "News List Screen"])

// Log with event attributes.
UsageAnalytics.shared.log(event: "Signed In", with: [
    "Module" : "Login", // Standard Event Attribute
    "Type": "Email Login", 
    "Day": "Monday",
    "Discount Applied": true
])

// Log without event attributes.
UsageAnalytics.getInstance().logEvent("Signed In");

// Log with event attributes.
EventParameters params = new EventParameters.Builder()
    .addParameter("Module", "Login") // Standard Event Attribute
    .addParameter("Type", "Email Login")
    .addParameter("Day", "Monday")
    .addParameter("Discount Applied", true)
    .build();
UsageAnalytics.getInstance().logEvent("Signed In", params);

// Log without event attributes.
UsageAnalytics.logEvent("Signed In");

// Log with event attributes.
var eventParams = {
    "Module" : "Login", // Standard Event Attribute
    "Type": "Email Login",
    "Day": "Monday",
    "Discount Applied": true
}
UsageAnalytics.logEvent("Signed In", eventParams); 

cordova.plugins. SmartKarrot.logEvent("Signed In", ”value”, successCallback(), failureCallback())

 # Where “value” is a string and can also accept stringify(d) json object. 

You can log screen views and other events to SmartKarrot. Examples of app events are the user opening a screen, purchasing a product or logging in. The SDK automatically logs events like the user opening the app and closing it. You can add your events using our SDK.

Events may have attributes associated with them. For example, a “Purchased Product” event may have attributes like “Product Id” with a value “B01M3TD8CF” and “Deliver to ZIP Code” as “07120-4719". An event can have up to five attributes.

A good place to add the screen view event is the viewDidAppear method of the view controller.

The SDK sends events to the server in a low priority queue, so user functionality is not affected. Events are buffered and sent every 120 seconds to reduce constant network traffic. When an internet connection is not available, the SDK automatically stores and forwards events.

SmartKarrot has a standard event attribute.

1. Module

Device Attributes

The SmartKarrot SDK automatically collects these device attributes. No action is required from your end.

1. App Name: The display name of the app.
2. App Bundle Identifier
3. App Build: The build version in the iOS project settings (in the Info.plist).
4. App Version: The app version in the iOS project settings. This is not the version in the App Store.
5. Device Id: This is an alphanumeric string that uniquely identifies a device to the app’s vendor as provided by iOS.
6. Device Name: This is the device name as set in the iOS device settings at General > About settings.
7. Device Make: Set as "Apple" for iOS devices.
8. Device Model
9. OS: The device operating system.
10. OS Version
11. System Language: The language set in the iOS device settings at General > Language & Region > iPhone Language. The data collected is in the two-letter ISO 693-1 format.
12. System Currency: The currency set in the iOS device settings at General > Language & Region > Region. The currency is derived from the region and is in the three-letter alphabetic code in the ISO 4217 format.
13. System Region: The currency set in the iOS device settings at General > Language & Region > Region. This is typically the user's country and is in the two-letter alphabetic code in the ISO 3166-1 format.

Update Device Token

Android

If you are not already using Firebase Cloud Messaging in your app you need to add FCM in your app. Follow this guide to add firebase to your app: Firebase Android Setup..

Then change your Notification Receiver service class (with intent filter com.google.firebase.MESSAGING_EVENT ) as follows,

public class MyFirebaseNotificationService extends FirebaseMessagingService {
    @Override
    public void onNewToken(String s) {
        super.onNewToken(s);
        UsageAnalytics.updateDeviceToken(s);
        // Handle token if you are implementing FCM in your app.
    }
    // Rest of your code
}

Setting up auto token refresh

Add this after initializing the core SDK:

UsageAnalytics.getInstance().setTokenFactory(new FirebaseTokenFactory() {
    @Override
    public void updateToken() {
        FirebaseInstanceId.getInstance().getInstanceId().addOnCompleteListener(new OnCompleteListener<InstanceIdResult>() {
            @Override
            public void onComplete(@NonNull Task<InstanceIdResult> task) {
                if(task.isSuccessful())
                    UsageAnalytics.updateDeviceToken(task.getResult().getToken());
            }
        });
    }
});

Option B: REST API Integration

Get Your App ID

Add an app in the Settings section of the SmartKarrot portal, and locate the App ID under App Configuration. Every app has two API keys: one for the sandbox and one for production. The sandbox key is used for development and testing, and the production one for live transactions.

Get the separate REST API Key from SmartKarrot Support Team (email: support@smartkarrot.com).

API Reference

Welcome to the SmartKarrot API! SmartKarrot offers private REST API for its SaaS services. The API make it easier to quickly configure and integrate your Web app directly with our server.

The API supports Cross-origin resource sharing (CORS).

URL

The SmartKarrot API is available at:

Environment	URL
Production	https://api.smartkarrot.com/v4/

Authentication

SmartKarrot uses the Basic Authentication mechanism with an API key to authenticate requests. For example, if you API key is daced09f-8ade-48dc-b1d8-506204530ce3, you can log an event with a simple HTTP POST request:

curl -v -u apikey:daced09f-8ade-48dc-b1d8-506204530ce3 -H "Content-Type: application/json" -d '{"appId": "4ed062f1-fc38-4f32-a714-b63dc5399626","platform":"iOS","deviceId": "53e11019-8034-496b-a484-fa978918873c","loginMechanism" : "AUTH","bundleId": "com.smartkarrot.tasks","lastLoggedInUserId": "f1d0c16d-f9e0-4eb4-8739-45574c43f508","userId": "8f2dfb97-fe4b-49b3-a5d5-a671335cde00","sessionId": "234240-234-234-234-234-234237B891079-A302-4DDD-8860-2672B9682A3B","status": "Active","customerAccountId": "de8327c8-ece7-427a-ba8f-e4c7809ea716"}' 'https://api.smartkarrot.com/v4/usageanalytics/user'

Data Types

The SDK uses the following data types.

Type	Description
String	A simple quoted string, following standard JSON rules; see the JSON spec for details.
Integer	A whole number, transmitted as a JSON number.
Boolean	A JSON boolean, the literal string true or false.
Array	A JSON array. Each element contains a payload that will be described.
Timestamp	Time in UTC stored in the ISO 8601 format with millisecond precision. (Example: 2018-09-29T09:58:44.635Z)
UUID	A UUID string. Preferably a version 4 UUID. Example: f30ccccf-54a8-49bf-b3e4-6eee274810ab.
Decimal	A decimal value, encoded in a JSON string. The contents will be a series of digits, followed by an optional decimal point and additional digits.

Create or Update Customer Account

Use this endpoint to create a new customer account or update an existing one.

Sample Request

{
  "appId": "4ed062f1-fc38-4f32-a714-b63dc5399626",
  "accountId": "de8327c8-ece7-427a-ba8f-e4c7809ea716",
  "name" : "SmartKarrot",
  "base64EncodedLogoImage" : "iVBORw0KGgoAAAANSUhEUgAAADAAAAAwCAYAAABXAvmHAAAAAXNSR0IArs4c6QAAAVlpVFh0WE1MOmNvbS5hZG9iZS54bXAAAAAAADx4OnhtcG1ldGEgeG1sbnM6eD0iYWRvYmU6bnM6bWV0YS8iIHg6eG1wdGs9IlhNUCBDb3JlIDUuNC4wIj4KICAgPHJ",
  "status": "Active"
}

HTTPS Request

POST /usageanalytics/customer

Parameters

Parameter	Type	Required	Description
accountId	String	required	The customer account ID in your system.
appId	String	required	SmartKarrot App ID.
name	String	required	Name of system customer account.
base64EncodedLogoImage	String	optional	Image in base64 encoded string. The image size should be less than 3 MB.
status	String	required	Enum: Active, Inactive

Sample Output

{
  "status": "SUCCESS"
}

Response

Parameter	Type	Description
status	String	Enum SUCCESS, ERROR, INVALID_INPUT

Get Customer Accounts

Use this endpoint to get all the customer accounts or search a customer account on the basis of name or customerAccountId.

Sample Output

[
    {
        "appId": "7aa6b29b-709d-4d65-b1ea-acc8793c3e9a",
        "accountId": "b6a96d3d-1253-4fee-ba0d-80dddf01c09b",
        "name": "Zentek premium",
        "customerAccountId": "XNHD-34",
        "logoImageName": "customer-account-logo-614a8cc7-db8f-4d8e-b973-1ed75ea0504d",
        "status": "Active"
    },
    {
        "appId": "7aa6b29b-709d-4d65-b1ea-acc8793c3e9a",
        "accountId": "deb8d16f-cdcb-4c28-a20f-4f8fa110c150",
        "name": "Sentinels Ltd",
        "customerAccountId": "SEN-83",
        "logoImageName": "customer-account-logo-8f83fd9e-ef4e-4cb7-b296-a2ab871cf283",
        "status": "Active"
    },
    {
        "appId": "7aa6b29b-709d-4d65-b1ea-acc8793c3e9a",
        "accountId": "905d34b5-ab46-45f0-87b1-e5d9deb9dd1a",
        "name": "Zion Pvt Ltd",
        "customerAccountId": "Zion-083",
        "logoImageName": "customer-account-logo-2b705959-d208-4833-ba6b-e6b91c2800e9",
        "status": "Active"
    }
]

HTTPS Request

GET /usageanalytics/customer

Request

Parameter	Type	Required	Description
appId	String	required	SmartKarrot App ID.
name	String	optional	Name of the customer Account.
customerAccountId	String	optional	The system customer account id.

Response

Status	Description
Status	200
Description	Successfully fetched the customer account.

Create or Update User Endpoint

Sample Request

{
  "appId": "4ed062f1-fc38-4f32-a714-b63dc5399626",
  "customerAccountId": "de8327c8-ece7-427a-ba8f-e4c7809ea716",
  "userId": "8f2dfb97-fe4b-49b3-a5d5-a671335cde00",
  "status": "Active",
  "platform":"iOS",
  "deviceId": "53e11019-8034-496b-a484-fa978918873c",
  "loginMechanism" : "AUTH",
  "bundleId": "com.smartkarrot.tasks",
  "lastLoggedInUserId": "f1d0c16d-f9e0-4eb4-8739-45574c43f508",
  "sessionId": "234240-234-234-234-234-234237B891079-A302-4DDD-8860-2672B9682A3B"
}

Use this endpoint to create a user Id when a user is using your app. A user can be a guest user, in which case, you can generate a random UUID for the user. If a user is logged in, use this endpoint to create the user in SmartKarrot.

Creating a user is required only once, and is not required if the user is already added to SmartKarrot through a backend upload process.

HTTPS Request

POST usageanalytics/user

Request Body

Parameter	Type	Required	Description
appId	String	required	SmartKarrot App Id.
customerAccountId	String	required	The system customer account id.
userId	String	required	The system user Id.
status	String	required	Enum: Active, Inactive
bundleId	String	optional	Client unique id.(Android Package Name, iOS Bundle Id and Web Domain Name)
loginMechanism	String	required	Enum 'AUTH', 'GUEST', If the user is in your system then send AUTH else GUEST.
idempotencyId	String	required	Unique key for the request, v4 UUID is recommended.
platform	String	required	Enum: iOS, Android, Web
sessionId	String	optional	Client session Id.
deviceId	String	optional	Client device Id.

Sample Output

{
  "status": "SUCCESS"
}

Response Body

Log user response.

Parameter	Type	Description
status	String	Enum SUCCESS, ERROR, INVALID_INPUT

Log Custom Events Endpoint

You can log screen views and other events to SmartKarrot. Examples of app events are the user opening a screen, purchasing a product, or logging in.

Events may have attributes associated with them. For example, a “Purchased Product” event may have attributes like “Product Id” with a value “B01M3TD8CF” and “Deliver to ZIP Code” as “07120-4719". An event can have up to five attributes.

Multiple events can be logged in the same call.

HTTPS Request

POST usageanalytics/event

Sample Request

{
  "events": [
    {
      "name": "Purchase Product",
      "loggedAtTime": "2020-03-28T12:07:58.165Z",
      "parameters": [
        {
          "attributeName": "Module",
          "dataType": "String",
          "stringValue": "Product"
        },
        {
          "attributeName": "List Price",
          "dataType": "String",
          "stringValue": "$ 45"
        }
      ]
    }
  ],
  "userId": "28f05cea-4721-0818-2a7c-a88b102012fa",
  "appId": "a8548489-6d1d-44c4-b068-061f48c9f93c",
  "sessionId": "d28d89fwi5eupw8wfw7f94",
  "deviceId": "45010143537367203626121537363900144024",
  "platform": "Web",
  "customerAccountId": "35373-67203-62612-15373-63900-1440",
  "appVersion": "1.0"
}

Request Body

The list of events.

Parameter	Type	Required	Description
events	[Event]	required	An array of events.
userId	String	required	The user ID in your system.
appId	String	required	SmartKarrot App ID.
customerAccountId	String	required	The customer account ID as in your system.
sessionId	String	optional	Client session ID.
deviceId	String	optional	The unique device ID.
platform	String	required	Enum: iOS, Android, Web

The Event structure is as follows.

Parameter	Type	Required	Description
name	String	required	Event name.
loggedAtTime	String	required	ISO 8601 format.
parameters	[EventParameter]	optional	Event parameters

A Event parameter structure is as follows.

Parameter	Type	Required	Description
attributeName	String	required	Event attribute name.
dataType	String	required	Enum String, Number, Date, Boolean
stringValue	String	optional	Required only if dataType is String or Date. Date: ISO 8601 format.
numberValue	Number	optional	Required only if dataType is Number.
booleanValue	Bool	optional	Required only if dataType is Bool.

Sample Output

{
  "status": "SUCCESS"
}

Response Body

Log events response.

Parameter	Type	Description
status	String	Enum SUCCESS, ERROR, INVALID_INPUT

Log app_session_start events

Sample Structure for Mandatory Paramenters (app_session_start)

Sample Request -- App Session Start

{
  "events": [
    {
      "name": "app_session_start",
      "loggedAtTime": "2019-03-28T12:07:58.165Z",
      "parameters": [
        {
          "attributeName": "sessionId",
          "dataType": "String",
          "stringValue": "j28d89f9wi5eup4789794"
        },
        {
          "attributeName": "startTime",
          "dataType": "Date",
          "stringValue": "2019-03-28T12:07:58.165Z"
        }
      ]
    }
  ],
  "userId": "28f05cea-4721-0818-2a7c-a88b102012fa",
  "appId": "a8548489-6d1d-44c4-b068-061f48c9f93c",
  "deviceId": "45010143537367203626121537363900144024",
  "platform": "Web",
  "customerAccountId": "35373-67203-62612-15373-63900-1440",
  "appVersion": "1.0"
}

Request Body

The sessionId and startTime in the event parameters are required paramters for some calculations for analytics.

Parameter	Type	Required	Description
events	[Event]	required	An array of events.
userId	String	required	The user ID in your system.
appId	String	required	SmartKarrot App ID.
customerAccountId	String	required	The customer account ID as in your system.
sessionId	String	required	Client session ID.
deviceId	String	optional	The unique device ID.
platform	String	required	Enum: iOS, Android, Web

The Event structure is as follows.

Parameter	Type	Required	Description
name	String	required	Event name.
loggedAtTime	String	required	ISO 8601 format.
parameters	[EventParameter]	optional	Event parameters

A Event parameter structure is as follows.

Parameter	Type	Required	Description
attributeName	String	required	Event attribute name.
dataType	String	required	Enum String, Number, Date, Boolean
stringValue	String	optional	Required only if dataType is String or Date. Date: ISO 8601 format.
numberValue	Number	optional	Required only if dataType is Number.
booleanValue	Bool	optional	Required only if dataType is Bool.

Sample Output

{
  "status": "SUCCESS"
}

Response Body

Log events response.

Parameter	Type	Description
status	String	Enum SUCCESS, ERROR, INVALID_INPUT

Sample Request -- App Session End

{
  "events": [
    {
      "name": "app_session_end",
      "loggedAtTime": "2019-03-28T12:07:58.165Z",
      "parameters": [
        {
          "attributeName": "sessionId",
          "dataType": "String",
          "stringValue": "j28d89f9wi5eup4789794"
        },
        {
          "attributeName": "endTime",
          "dataType": "Date",
          "stringValue": "2019-03-28T12:07:58.165Z"
        }
      ]
    }
  ],
  "userId": "28f05cea-4721-0818-2a7c-a88b102012fa",
  "appId": "a8548489-6d1d-44c4-b068-061f48c9f93c",
  "deviceId": "45010143537367203626121537363900144024",
  "platform": "Web",
  "customerAccountId": "35373-67203-62612-15373-63900-1440",
  "appVersion": "1.0"
}

Log app_session_end events

Sample Structure for Mandatory Paramenters (app_session_end)

Request Body

The sessionId and endTime in the event parameters are required paramters for some calculations for analytics.

Parameter	Type	Required	Description
events	[Event]	required	An array of events.
userId	String	required	The user ID in your system.
appId	String	required	SmartKarrot App ID.
customerAccountId	String	required	The customer account ID as in your system.
sessionId	String	required	Client session ID.
deviceId	String	optional	The unique device ID.
platform	String	required	Enum: iOS, Android, Web

The Event structure is as follows.

Parameter	Type	Required	Description
name	String	required	Event name.
loggedAtTime	String	required	ISO 8601 format.
parameters	[EventParameter]	optional	Event parameters

A Event parameter structure is as follows.

Parameter	Type	Required	Description
attributeName	String	required	Event attribute name.
dataType	String	required	Enum String, Number, Date, Boolean
stringValue	String	optional	Required only if dataType is String or Date. Date: ISO 8601 format.
numberValue	Number	optional	Required only if dataType is Number.
booleanValue	Bool	optional	Required only if dataType is Bool.

Sample Output

{
  "status": "SUCCESS"
}

Response Body

Log events response.

Parameter	Type	Description
status	String	Enum SUCCESS, ERROR, INVALID_INPUT

Sample Request -- Page Load Event

{
  "events": [
    {
      "name": "page_load_event",
      "loggedAtTime": "2019-03-28T12:07:58.165Z",
      "parameters": [
        {
          "attributeName": "requestCount",
          "dataType": "Number",
          "numberValue": 54
        },
        {
          "attributeName": "loadTime",
          "dataType": "Number",
          "numberValue": 32.3
        },
        {
          "attributeName": "pageUrl",
          "dataType": "String",
          "stringValue": "https://devstage.smartkarrot.com/#/demo-events"
        }
      ]
    }
  ],
  "userId": "28f05cea-4721-0818-2a7c-a88b102012fa",
  "appId": "a8548489-6d1d-44c4-b068-061f48c9f93c",
  "sessionId": "j28d89f9wi5eup4789794",
  "deviceId": "45010143537367203626121537363900144024",
  "platform": "Web",
  "customerAccountId": "35373-67203-62612-15373-63900-1440",
  "appVersion": "1.0"
}

Log page_load_event events

Sample Structure for Mandatory Paramenters (page_load_event)

Request Body

The event page_load_event has some required parameters as provided in the sample event that should be passed for calculating Performance Index. The parameters are "requestCount", "loadTime" and "pageUrl"

Parameter	Type	Required	Description
events	[Event]	required	An array of events.
userId	String	required	The user ID in your system.
appId	String	required	SmartKarrot App ID.
customerAccountId	String	required	The customer account ID as in your system.
sessionId	String	optional	Client session ID.
deviceId	String	optional	The unique device ID.
platform	String	required	Enum: iOS, Android, Web

The Event structure is as follows.

Parameter	Type	Required	Description
name	String	required	Event name.
loggedAtTime	String	required	ISO 8601 format.
parameters	[EventParameter]	optional	Event parameters

A Event parameter structure is as follows.

Parameter	Type	Required	Description
attributeName	String	required	Event attribute name.
dataType	String	required	Enum String, Number, Date, Boolean
stringValue	String	optional	Required only if dataType is String or Date. Date: ISO 8601 format.
numberValue	Number	optional	Required only if dataType is Number.
booleanValue	Bool	optional	Required only if dataType is Bool.

Sample Output

{
  "status": "SUCCESS"
}

Response Body

Log events response.

Parameter	Type	Description
status	String	Enum SUCCESS, ERROR, INVALID_INPUT

Set User Attributes Endpoint

User attributes can be the user's language preference, her zip code, city, or country. User attributes are useful in segmenting users. SmartKarrot has a set of standard user attributes:

1. User Id
2. Name
3. Email Id
4. Mobile Number
5. Date of Birth
6. Gender
7. Country
8. Language

You can add or update custom user attributes when your app needs a specific one. The attribute value can be a string, number (int, float or double), boolean or date.

HTTPS Request

POST /usageanalytics/user/attribute

Sample Request

{
  "userId": "8f2dfb97-fe4b-49b3-a5d5-a671335cde00",
  "deviceId" : "53e11019-8034-496b-a484-fa978918873c",
  "platform" : "Web",
  "appId": "4ed062f1-fc38-4f32-a714-b63dc5399626",
  "sessionId": "4ed062f1-fc38-4f32-a714-b63dc5399626CF32B30B-B7B0-4F5B-B278-408E5D02484E",
  "customerAccountId" : "35373-67203-62612-15373-63900-1440",
  "userAttributes": [
    {
      "name": "Subscribed To Email",
      "dataType": "Boolean",
      "booleanValue": true,
      "loggedAtTime": "2018-12-14T07:46:31.565Z"
    },
    {
      "name": "Region",
      "dataType": "String",
      "stringValue": "US",
      "loggedAtTime": "2018-12-14T07:46:31.565Z"
    },
    {
      "name": "Gender",
      "dataType": "String",
      "stringValue": "Male",
      "loggedAtTime": "2018-12-14T07:46:31.565Z"
    },
    {
      "name": "Age",
      "dataType": "Number",
      "numberValue": 25,
      "loggedAtTime": "2018-12-14T07:46:31.565Z"
    }
  ]
}

Request Body

The list of user attributes.

Parameter	Type	Required	Description
userAttributes	[UserAttribute]	required	An array of user attributes.
userId	String	required	The system user Id.
appId	String	required	SmartKarrot App Id.
sessionId	String	optional	Client session Id.
deviceId	String	optional	Client device Id.
idempotencyId	String	required	Unique key for the request, v4 UUID is recommended.
platform	String	required	Enum: iOS, Android, Web
customerAccountId	String	optional	The system customer account id. Required for multilevel organizations.

A User Attribute structure is as follows.

Parameter	Type	Required	Description
name	String	required	User attribute name.
dataType	String	required	Enum String, Number, Date, Boolean
loggedAtTime	String	required	ISO 8601 format.
stringValue	String	optional	Required only if dataType is String or Date. Date: ISO 8601 format.
numberValue	Number	optional	Required only if dataType is Number.
booleanValue	Bool	optional	Required only if dataType is Bool.

Sample Output

{
  "status": "SUCCESS"
}

Response Body

Log user attributes response.

Parameter	Type	Description
status	String	Enum SUCCESS, ERROR, INVALID_INPUT

Log Device Attributes Endpoint

If you use the SmartKarrot SDK, it automatically collects these device attributes. No action is required from your end.

If you decide to use this REST API, you could choose to populate one or more of the device attributes.

1. Device Id: This is an alphanumeric string that uniquely identifies a device to the app’s vendor as provided by iOS.
2. App Name: The display name of the app.
3. App Bundle Identifier
4. App Build: The build version in the iOS project settings (in the Info.plist).
5. App Version: The app version in the iOS project settings. This is not the version in the App Store.
6. Device Name: This is the device name as set in the iOS device settings at General > About settings.
7. Device Make: Set as "Apple" for iOS devices.
8. Device Model
9. OS: The device operating system.
10. OS Version
11. System Language: The language set in the iOS device settings at General > Language & Region > iPhone Language. The data collected is in the two-letter ISO 693-1 format.
12. System Currency: The currency set in the iOS device settings at General > Language & Region > Region. The currency is derived from the region and is in the three-letter alphabetic code in the ISO 4217 format.
13. System Region: The currency set in the iOS device settings at General > Language & Region > Region. This is typically the user's country and is in the two-letter alphabetic code in the ISO 3166-1 format.

HTTPS Request

POST /usageanalytics/device/attribute

Sample Request

{
  "appId": "4ed062f1-fc38-4f32-a714-b63dc5399626",
  "platform": "Web",
  "deviceId": "53e11019-8034-496b-a484-fa978918873c",
  "idempotencyId": "9890BDAA-CF16-4A08-A8F7-9F680D9ADEBA",
  "userId": "8f2dfb97-fe4b-49b3-a5d5-a671335cde00",
  "sessionId": "234240-234-234-234-234-234237B891079-A302-4DDD-8860-2672B9682A3B",
  "deviceAttributes": {
    "App Bundle Identifier": "org.app.demo.UsageAnalytics",
    "Make": "Apple"
  }
}

Request Body

The list of user's device attributes.

Parameter	Type	Required	Description
deviceAttributes	Map	required	A key value pair of device attributes. Key and value are String type.
userId	String	required	The system user Id.
appId	String	required	SmartKarrot App Id.
sessionId	String	optional	Client session Id.
deviceId	String	optional	Client device Id.
idempotencyId	String	required	Unique key for the request, v4 UUID is recommended.
platform	String	required	Enum: iOS, Android, Web

Any custom device attributes can be logged. Some of pre-defined keys for device attributes are:

'Device ID', 'Device Name', 'Make', 'Model', 'OS', 'OS Version', 'System Language', 'System Currency', 'System Region', 'App Name', 'App Bundle Identifier', 'App Build', 'App Version'

The data collected for below attributes should be in respective formats.

1. System Language: Two-letter code ISO 693-1 format.
2. System Currency: Three-letter alphabetic code in the ISO 4217 format.
3. System Region: Two-letter alphabetic code in the ISO 3166-1 format.

Sample Output

{
  "status": "SUCCESS"
}

Response Body

Log device attributes response.

Parameter	Type	Description
status	String	Enum SUCCESS, ERROR, INVALID_INPUT

Set Device Token Endpoint

Use this endpoint to send the notification device token to SmartKarrot. This is either the Firebase device token for Android, or the APNs device token for iOS.

HTTPS Request

POST /usageanalytics/device/token

Sample Request

{
  "appId": "4ed062f1-fc38-4f32-a714-b63dc5399626",
  "platform":"iOS",
  "deviceId": "53e11019-8034-496b-a484-fa978918873c",
  "idempotencyId": "9890BDAA-CF16-4A08-A8F7-9F680D9ADEBA",
  "userId": "8f2dfb97-fe4b-49b3-a5d5-a671335cde00",
  "sessionId": "234240-234-234-234-234-234237B891079-A302-4DDD-8860-2672B9682A3B",
  "deviceToken": "740f4707 bebcf74f 9b7c25d4 8e335894 5f6aa01d a5ddb387 462c7eaf 61bb78ad",
  "appInDistribution": true
}

Request Body

Parameter	Type	Required	Description
deviceToken	String	required	A device token generated by mobile device. (Android or iOS)
appInDistribution	Bool	optional	Required only if platform is iOS. True if the app is running in distribution mode, false otherwise.
userId	String	required	The system user Id.
appId	String	required	SmartKarrot App Id.
sessionId	String	optional	Client session Id.
deviceId	String	optional	Client device Id.
idempotencyId	String	required	Unique key for the request, v4 UUID is recommended.
platform	String	required	Enum: iOS, Android, Web

Sample Output

{
  "status": "SUCCESS"
}

Response Body

Log device token response.

Parameter	Type	Description
status	String	Enum SUCCESS, ERROR, INVALID_INPUT

Option C: Auto-Capture Events

SmartKarrot automatically captures user interactions in your app. Drop a line of code to add our SDK, and another to initialize it and we are all set.

SmartKarrot will automatically capture events for every screen loaded and every tap. No developer effort is required. Want to manage the events that are stored? Head over to our platform and quickly select the ones you want SmartKarrot to capture. And while you are at it, give the events more convenient names and assign them to features.

Inside the SDK, a store-and-forward buffer minimizes the number of calls made to the server. A debounce logic ensures that a rapid tap-tap-tap, say to the same button, get neatly grouped as one.

Quick Start

1. Add our SDK to your app.
2. Start the SDK.
3. Tell us who is logged in.

Add the SDK to Your App

Add the following code in head tag of your HTML page.

<script src="https://docs.smartkarrot.com/frameworks/web/v4/auto/UsageAnalytics.js"></script>

If you are using the Angular Web application framework, add declare var UsageAnalytics;.

Initialize the SDK

Initialize the SDK with this one line of code.

UsageAnalytics.configure("app-id", "customer-account-id", "option-c")

Set User ID

UsageAnalytics.setUser("your-app-user-id", "customer-account-id");

SmartKarrot treats a user as a "guest" user with an internally generated user ID until you set a user ID. Once you have assigned a user to the screen session, events logged of the guest user are transferred to the logged in user.

More Functions

Reset User ID

UsageAnalytics.resetUser();

Use this to tell SmartKarrot when a user has logged out. SmartKarrot logs events generated after the reset as those for a guest user.

Set User Attributes

// Using Standard UserAttribute "language".
UsageAnalytics.setUserAttribute(UsageAnalytics.UserAttribute.language, "en-us");

// Standard UserAttributes:
//
//    UsageAnalytics.UserAttribute {
//        userId,
//        name,
//        emailId,
//        mobileNumber,
//        dateOfBirth,
//        gender,
//        country,
//        language,
//        designation
//    }

SmartKarrot's segmentation is helped when it knows more about the user. Pass on user attributes like their language preference, zip code, city, or country. SmartKarrot has a set of standard user attributes:

1. User ID
2. Name
3. Email ID
4. Mobile Number
5. Date of Birth
6. Gender
7. Country
8. Language
9. Designation

//  Custom UserAttribute.
UsageAnalytics.setUserAttribute("Employee Id", 096);

You can set custom user attributes when your app needs a specific one. The attribute value can be a string, number (int, float or double), boolean or date.

App Analytics SDK

Engagement Score & Score Maturity

Duration Index

Loyalty Index

Loyalty Index is a measure of the percentage of user churn, i.e. the percentage of total users uninstalling the app to the total users installing the app in a given time period. If you have to enable Loyalty Index for your app, you need to add the following lines of code:

Enabling Loyalty Index for iOS

To enable Loyalty Index for your iOS app, you need to submit your Apple Push Notification certificates. There is a detailed step by step guide to generate them: external link After generating the certificates, submit the Dev & Prod certificates in .p12 format wihle app on boarding.

On your app side, add the following lines of codes:

// Add these functions to your AppDelegate file

func application(_ application: UIApplication, didRegisterForRemoteNotificationsWithDeviceToken deviceToken: Data) {
        UsageAnalytics.shared.didRegisterForRemoteNotificationsWithDeviceToken(deviceToken: deviceToken)
    }

func application(_ application: UIApplication, didFailToRegisterForRemoteNotificationsWithError error: Error) {
    UsageAnalytics.shared.didFailToRegisterForRemoteNotificationsWithError(error: error)
}

Enabling Loyalty Index for Android

To enable Loyalty Index for your android app you need to register for Firebase Cloud Messaging and then submit your app's FCM key (available as Server Key in your Firebase console.).

A detailed guide about registering your app for FCM can be found here: external link.

Then change your Notification Receiver service class (with intent filter com.google.firebase.MESSAGING_EVENT) as follows,

public class MyFirebaseNotificationService extends FirebaseMessagingService {
    @Override
    public void onNewToken(String s) {
        super.onNewToken(s);
        UsageAnalytics.updateDeviceToken(s);
        // Handle token if you are implementing FCM in your app.
    }
    // Rest of your code
}

Enabling Loyalty Index for Hybrid - Cordova/PhoneGap/Ionic

The pushNotificationDeviceToken will be the deviceToken obtained while using any push notification providers. This value can be obtained during push notification registration of the provider.

cordova.plugins.SmartKarrot.registerNotificationWithToken(“pushNotificationDeviceToken”, successCallback(), failureCallback())

If the app fails to register for push Notification, use the below code

cordova.plugins.SmartKarrot.failRegisterNotificationWithError(“error”, successCallback(), failureCallback())

No code is required to configure Loyalty Index for Android.

Retention Index

Feedback Index

Feedback Index is a measure of your app's rating across iOS App Store & Google Playstore.

Enabling for iOS

iOS App Store ratings are publicly available. So, you don't need to do anything.

Enabling for Android App:

For Android, you need to authorize the SmartKarrot platform to fetch your app's rating on your behalf. For this, you need to generate a service account with view access and submit the credentials json file while onboarding. Here is step by step guide to help you service account credentials file: Generating Service Account

Realtime Engagement

Survey and Feedback SDK

This module lets you run a survey with a single line of code. Build your survey on the SmartKarrot web platform. Integrate the SDK and run the survey in three quick steps:

1. Add our SDK to your app.
2. Configure the SmartKarrot integration.
3. Run the survey.

Step 1: Add our SDK to Your App

SmartKarrot provides iOS and Android SDKs.

iOS App

You can install the SDK using CocoaPods or as a dynamic framework.

For installing using CocoaPods, add the line pod 'SmartKarrot-Survey' to your Podfile and install it with pod install.

If you want to add the SDK as a dynamic framework, download it, and add it to your Xcode project.

• Update Your App's Info.plist File with NSPhotoLibraryUsageDescription.

Survey SDK uses Camera or Gallery to upload photos for Survey. The NSPhotoLibraryUsageDescription key is now required for access to Photos.

      <key>NSPhotoLibraryUsageDescription</key>
      <string>This App uses Camera or Gallery to upload photos for Survey.</string>

Android App

allprojects {
  repositories {
    maven { url "https://s3.amazonaws.com/smartkarrot-android-repo/" }
  }
}

The Android SDK comes as a Java library. Installing it is simple adding the lines to the right to your project level build.gradle file. You may have already completed this step when adding any other SmartKarrot SDK.

Then add this to your App's build.gradle file:

implementation 'com.smartkarrot:survey:0.0.5.6'

Web - JavaScript

Survey features are already available in Web - JavaScript Core SDK (UsageAnalytics).

Hybrid - Cordova/PhoneGap/Ionic

Survey features are already available in SmartKarrot plugin.

Step 2: Configure the SDK

The SDK must be initialized before using any of its functions.

iOS App

Import the SDK with into AppDelegate.swift file with

import SmartKarrot_Survey

Add this to your AppDelegate.swift file

Survey.shared.configure()

Android App

Add this line to the onCreate method of your activity or Application class.

Survey.init(context);

Web - JavaScript

Survey features are already configured as part of Web - JavaScript Core SDK (UsageAnalytics) integration.

Hybrid - Cordova/PhoneGap/Ionic

Call configureSurvey to configure SDK.

cordova.plugins.SmartKarrot.configureSurvey()

Step 3: Run the SDK

The SmartKarrot Survey SDK can be used to launch a single survey or to display a list of available surveys and let the user take the survey they choose.

List Available Surveys

This is the easiest way to launch a survey. The SmartKarrot SDK view lists all available surveys, letting the user choose a survey to start. If only one survey is available, the SDK launches it automatically.

iOS

  Survey.shared.listSurveys(from: viewController, animated: true)

The survey will be presented from a UIViewController. Typically, this is the view controller whose view is currently visible. The SmartKarrot SDK automatically dismisses the SDK view controller once the user has completed or abandoned the survey.

Android

  Survey.getInstance().listSurveys(context); 
  // `user_id` is the id of the user in your app.

You can add the user name and other information about the user by integrating the SmartKarrot Usage Analytics SDK.

Web - JavaScript

  UsageAnalytics.listSurveys(); 
  // `user_id` is the id of the user in your app.

This will display a list of surveys.

Hybrid - Cordova/PhoneGap/Ionic

  # List Surveys
  # This will render from native view.
  cordova.plugins.SmartKarrot.listSurveys(animated:true, successCallBack(), failureCallBack());

This will display a list of surveys from native view.

Start a Single Survey

  UsageAnalytics.startSurvey("survey-id");

  Survey.shared.startSurvey(surveyId: "survey-id", from: viewController, animated: true)
  // The user-id of the user taking the survey is taken from UsageAnalytics SDK.

  Survey.getInstance().startSurvey(context, "survey-id");
   // `user_id` is the id of the user in your app.

   # Single Survey
   # This will render from native view.

   # For Android
   cordova.plugins.SmartKarrot.startSurvey("survey-id", "app-user-id", successCallBack(), failureCallBack());

   # For iOS
   let animated= "true | false";
   cordova.plugins.SmartKarrot.startSurvey("survey-id", animated, successCallBack(), failureCallBack());

Add this line to launch a single survey with given id. You can get the survey id from SmartKarrot dashboard.

Rich Push Notifications SDK

This session describes how to enable rich push notifications (InApp PopUp and Push Notifications) in your iOS , Android and web apps.

Push Notifications

iOS

App Configuration

1. Enable background mode for remote notification in capabilities tab

2. Enable push notifications capability in capabilities tab

Register for Push Notifications

• Calling "configure" on core sdk will automatically registers for remote notifications.

• Handle callback in app delegate after registering for push notifications and call respective core SDK functions.

    func application(_ application: UIApplication, didRegisterForRemoteNotificationsWithDeviceToken deviceToken: Data) {
        UsageAnalytics.shared.didRegisterForRemoteNotificationsWithDeviceToken(deviceToken: deviceToken)
    }

    func application(_ application: UIApplication, didFailToRegisterForRemoteNotificationsWithError error: Error) {
        UsageAnalytics.shared.didFailToRegisterForRemoteNotificationsWithError(error: error)
    }

Ask User Permission

Call requestUserNotificationsPermission to request user permission to show push notifications.

    UsageAnalytics.shared.requestUserNotificationsPermission()

Receive Push Notifications

Add following callback in app delegate to reveive and handle push notifications.

- application(_:didReceiveRemoteNotification:fetchCompletionHandler:)

Call handleRemoteNotification to handle the notificaiton. showDropdown is an option used to show notificaion as a drop down message when the app is in foreground.

    func application(_ application: UIApplication, didReceiveRemoteNotification userInfo: [AnyHashable : Any], fetchCompletionHandler completionHandler: @escaping (UIBackgroundFetchResult) -> Void) {
          UsageAnalytics.shared.handleRemoteNotification(userInfo: userInfo, showDropdown: true)
          completionHandler(.noData)
    }    

Add Notification Service Extension

To add a notification service app extension to your iOS app In Xcode

- select New > Target to add a new target to your project.

- In the iOS > Application Extension section, select the Notification Service Extension target, Click Next.

- Specify the name and other details for your app extension, Click Finish.

Notification Service Extension Code Changes

After adding notification service extension, You will see a folder with the extension name you provided. This folder will have NotificationService.swift and info.plist file.

Replace contents of NotificationService.swift with content from this file download.

Android

Register for Push Notifications

To enable RichPush you need to integrate FCM as given here.

Then change your Notification Receiver service class (with intent filter com.google.firebase.MESSAGING_EVENT) as follows,

public class MyFirebaseNotificationService extends FirebaseMessagingService {
    @Override
    public void onNewToken(String s) {
        super.onNewToken(s);
        UsageAnalytics.updateDeviceToken(s);
        // Handle token if you are implementing FCM in your app.
    }
    @Override
    public void onMessageReceived(RemoteMessage remoteMessage) {
        super.onMessageReceived(remoteMessage);
        boolean isRichPushNotification = RichPush.isRichPushNotification(remoteMessage.getData());
        if(isRichPushNotification) {
            // Push notification is SK RichPush.
            RichPush.handleRichPush(this, remoteMessage.getData());
            return;
        }
        // Push notification is not SK RichPush. Handle if required.

    }
}

Hybrid - Cordova/PhoneGap/Ionic

Hybrid - iOS

1. Enable background mode for remote notification in capabilities tab

2. Enable push notifications capability in capabilities tab

 # 3. Register for remote notifications.
 cordova.plugins.SmartKarrot.registerNotificationWithToken(deviceToken, successCallback(), failureCallback());

3. Call the didRegisterForRemoteNotificationsWithDeviceToken method as shown.

4. Ask user permission.

 # 4. Ask user permission
 cordova.plugins.SmartKarrot.requestUserNotificationsPermission(successCallback(),errorCallback());

5. Receive Push Notifications

 # 5. Receive Push Notifications

 let userInfo : any;
 let showDropdown = true | false;
 cordova.plugins.SmartKarrot.handleRemoteNotification(userInfo, showDropdown, successCallback(), errorCallback());

Hybrid - Android

Register and integrate FCM as given here.

Add the below highlighted code in the third party FCM provider (inside .java file) you are using.

# Hybrid - Android
# Add the below highlighted code in the third party FCM provider (inside .java file) you are using.

# public class MyFirebaseNotificationService extends FirebaseMessagingService {
#    @Override
#    public void onNewToken(String s) {
#        super.onNewToken(s);
         UsageAnalytics.updateDeviceToken(s);
#       // Handle token if you are implementing FCM in your app.
#    }
#    @Override
#    public void onMessageReceived(RemoteMessage remoteMessage) {
#        super.onMessageReceived(remoteMessage);
        boolean isRichPushNotification = RichPush.isRichPushNotification(remoteMessage.getData());
        if(isRichPushNotification) {
            // Push notification is SK RichPush.
            RichPush.handleRichPush(this, remoteMessage.getData());
            return;
        }
#        // Push notification is not SK RichPush. Handle if required.
#
#    }
# }

InApp PopUp

iOS

Show InApp PopUp

InApp popups can be displayed to from any visible view controller or it can can be configured to display from specific view controllr.

• From Any View Controller

  call handle(fromAny: Bool, actionHandler: InAppPopUpActionHandler?) function to show InApp popups from any visible view controller.

      RichPush.shared.handle(fromAny: true) { (richPushCampaignId, actionName, actionValue) in
            // Your code handle the user action on InApp popup.
     }

• From Specific View Controllers

  Call handle(from viewController: UIViewController, actionHandler: InAppPopUpActionHandler?) from view controller or view controllers where you want to show InApp popups.

       let viewControllerToPresentInAppPopUp = 
       RichPush.shared.handle(from: viewControllerToPresentInAppPopUp) { (richPushCampaignId, actionName, actionValue) in
         // Your code handle the user action on InApp popup.
    }

Handle InApp PopUp Actions

InAppPopUpActionHandler, A closure to handle InApp popup actions.

InAppPopUpActionHandler: (_ campaignId: String, _ actionName: String, _ value: String) -> Void

Flags

• enabled , A Boolean value that determines whether the RichPush InApp PopUp is enabled or not. The default value is true. InApp popups can be disabled anytime by setting this value to false.

RichPush.shared.enabled = false

• handleFromVisibleViewController , A Boolean value that determines whether the RichPush InApp PopUp will be shown on any visible view controller or not.

Android

Show InApp PopUp

InApp popups can be displayed to from any visible Activity/Fragment. Call enablePopUpFor(this, mInAppPopUpActionHandler) in the activity/fragment's onResume method to show InApp popups. The InAppPopUpActionHandler is optional. You can also call enablePopUpFor(this) function if you do not wish to handle actions on popup.

To avoid memory leak, in onPause() of your activity/fragment call disablePopupFor(this, mInAppPopUpActionHandler) or disablePopupFor(this) to disable popup.

Handle InApp PopUp Actions

You can create an InAppPopUpActionHandler to handle actions done on the popups by the user. To handle actions, create a InAppPopUpActionHandler object as given and pass it while calling enablePopUpFor(this, mInAppPopUpActionHandler). If you are adding an actionHandler, make sure to de-register it in onPause() of your activity/fragment by calling disablePopupFor(this, mInAppPopUpActionHandler).

InAppPopUpActionHandler mInAppPopUpActionHandler = new InAppPopUpActionHandler() {
            @Override
            public void onUserAction(String campaignId, String action, String value) {
                // Handle Action Here
            }
        };

Financial Data Integration

This section describes how you can send financial data to SmartKarrot. SmartKarrot helps you collect three types of financial data:

1. Orders
2. App Financial data
3. Account Financial data

URL for Financial Integration

The SmartKarrot API for financial data is available at:

Environment	URL
Production	https://api.smartkarrot.com/dashboards/v4/financial

Get REST API Key

Get REST API Key from SmartKarrot Support Team (email: support@smartkarrot.com).

Authenticate using API key.

SmartKarrot uses the Basic Authentication mechanism with an API key to authenticate requests. For example, if you API key is daced09f-8ade-48dc-b1d8-506204530ce3, you can log an order with a simple HTTP POST request:

curl -v -u apikey:daced09f-8ade-48dc-b1d8-506204530ce3 -H "Content-Type: application/json" -d '{ "appId" :"3956ca1e-d306-4dea-abc1-bfdabe44b524", "productId":"c519d994-a0cb-41f9-89ba-074a63923239" "orderId":"038883ee-88b5-4851-a0cd-eb704e085cfe", "customerAccountId":"csm-id-CA", "status":"Activated", "amount" : 21325.0, "effectiveDate":"2019-05-12", "endDate" :"2020-05-12" }' 'https://api.smartkarrot.com/dashboards/v4/financial/orders/'

Orders

HTTPS Request
POST    /orders         [create or update an order]
DELETE  /orders/{id}    [delete an order with id]

The orders are the basic object in Financial data dashboard around which many operations are centered. Basically, orders are components of contracts by which we get to know the amount or the revenues generated by a particular account. Based on the amount the ARR, MRR and other data in the Financial Dashboard are calculated.

Create or Update an order

HTTPS Request

POST /orders

This api is used to create an order in Smartkarrot. If the same order is pushed using the same api it will update the if any change is passed on to the system.

Sample Request

{
  "orderId": "8920b276-5d2f-457c-87c4-af7156d2fe95",
  "status": "Activated",
  "endDate": "2020-12-31",
  "customerAccountId": "d28f2cc6-4385-47b7-ab51-3fda6d0c1ab6",
  "appId": "c50f05b4-0fc7-43c7-88f6-46f0f0aef4a3",
  "amount": 8400,
  "effectiveDate": "2020-01-01",
  "productId": "c8af1413-8227-40ad-bfaa-bcc60a62cdbf"
}

Request Body

Parameter	Type	Required	Description
customerAccountId	String	required	The customer account ID in your system.
appId	String	required	SmartKarrot App ID.
productId	String	required	The product ID in your system associated with the order.
orderId	String	required	The order ID in your system.
status	String	required	The status of order. {Activated, Draft}
amount	Number (Double)	required	Amount of the Order.
effectiveDate	String	required	The start date of the order in 'yyyy-mm-dd' format.
endDate	String	required	The end date of the order in 'yyyy-mm-dd' format.

Sample Output

{
  "status": "SUCCESS"
}

Response Body

Response for creating an order.

Parameter	Type	Description
status	String	Enum SUCCESS, ERROR, INVALID_INPUT

Delete an Order

DELETE /orders/{id}

This api is used to delete an order which is passed in the params.

Sample Request

{
  "appId" : "c50f05b4-0fc7-43c7-88f6-46f0f0aef4a3"
}

Request Body

Parameter	Type	Required	Description
appId	String	required	SmartKarrot App ID.

Sample Output

{
  "status": "SUCCESS"
}

Response Body

Response for creating an order.

Parameter	Type	Description
status	String	Enum SUCCESS, ERROR, INVALID_INPUT

App Financial Data

HTTPS Request
POST    /app-financial-data                       [create or update a configuration of an app]
DELETE  /app-financial-data/{your-app-id}         [delete the configuration related to app]

The configuration of an app must be provided for calculation of financial data which will reflect in the Financial Dashboard.

Create or Update a configuration of app

HTTPS Request

POST /app-financial-data

This api is used to set the customer churn tolerance value for the app. This will remain same for each customer accounts, customer success managers.

Sample Request

{
  "appId" : "c50f05b4-0fc7-43c7-88f6-46f0f0aef4a3",
  "logoChurnTolerance": 0.05                // logoChurnTolerance = 5% 
}

Request Body

Parameter	Type	Required	Description
appId	String	required	SmartKarrot App ID.
logoChurnTolerance	String	required	The upper limit of customer churn.

Sample Output

{
  "status": "SUCCESS"
}

Response Body

Response for creating an order.

Parameter	Type	Description
status	String	Enum SUCCESS, ERROR, INVALID_INPUT

Delete an app configuration

DELETE /app-financial-data/{your-app-id}

This api is used to delete a configuration (churn tolerance) related to an app which is passed in the params. Request parameters are not required.

Sample Output

{
  "status": "SUCCESS"
}

Response Body

Response for creating an order.

Parameter	Type	Description
status	String	Enum SUCCESS, ERROR, INVALID_INPUT

Account Financial Data

HTTPS Request
POST    /account-financial-data                            [create or update a configuration on account level]
DELETE  /account-financial-data/{your-customer-account-id} [delete the configuration related to app]

The account financial data is for adding details of a particular customer account, like ARR Target and customer account start date.

Sample Request

{
  "customerAccountId": "d28f2cc6-4385-47b7-ab51-3fda6d0c1ab6",
  "appId": "c50f05b4-0fc7-43c7-88f6-46f0f0aef4a3",  
  "accountStartDate": "2020-12-31",
  "arrTarget": 1000000
}

Create or Update a configuration of a particular customer account.

HTTPS Request

POST /account-financial-data

This api is used to create or update a configuration of customer account in Smartkarrot.

Request Body

Parameter	Type	Required	Description
customerAccountId	String	required	The customer account ID in your system.
appId	String	required	SmartKarrot App ID.
accountStartDate	String	required	Creation date of the account for financial data in 'yyyy-mm-dd' format.
arrTarget	Number (Double)	required	The ARR target defined for a particular customer.

Sample Output

{
  "status": "SUCCESS"
}

Response Body

Response for creating an order.

Parameter	Type	Description
status	String	Enum SUCCESS, ERROR, INVALID_INPUT

Delete an account configuration

DELETE /account-financial-data/{your-customer-account-id}

This api is used to delete/reset a configuration related to a customer account, like ARR Target and customer account start date.

Sample Request

{
  "appId" : "c50f05b4-0fc7-43c7-88f6-46f0f0aef4a3"
}

Request Body

Parameter	Type	Required	Description
appId	String	required	SmartKarrot App ID.

Sample Output

{
  "status": "SUCCESS"
}

Response Body

Response for creating an order.

Parameter	Type	Description
status	String	Enum SUCCESS, ERROR, INVALID_INPUT

Tickets (Case Management) Integration

This section describes how you can manage the tickets data in SmartKarrot. A ticket is created by a contact or an agent. A ticket is assigned to an agent.

URL for Ticket Integration

The SmartKarrot API is available at:

Environment	URL
Production	https://api.smartkarrot.com/v4

Authentication

SmartKarrot uses an API key with the Basic Auth mechanism to authenticate requests. For example, if your API key is daced09f-8ade-48dc-b1d8-506204530ce3, you can post a comment on a ticket with a simple HTTP POST request:

curl -v -u apikey:daced09f-8ade-48dc-b1d8-506204530ce3 -H "Content-Type: application/json" -d '{"ticketId": "a354da06-ef51-4570-a473-7e7986d9bcac","description":"Description 3.0 for the comment","createdByType": "agent","createdBy" : "056f8591-3d96-4de8-8c9c-b8c713bc102a"}' 'https://api.smartkarrot.com/v4/tickets/comment'

Contacts

Get Contacts

Sample output parameters

{
  "count": 2,
  "contacts": [
    {
      "contactId": "eb0e2a19-0fb0-4405-8c6f-3c220d4acfa6",
      "orgId": "1895cce0-f676-4cb9-9d7c-a01faaf934c9",
      "appId": "2d07df27-cc9e-4533-a321-dfcfe049a6ea",
      "firstName": "Anne",
      "lastName": "Rodriguez",
      "role": "VP Customer Success",
      "email": "annetrodriguez@yopmail.com",
      "phoneNumber": "3044444473",
      "countryCode": "1",
      "status": "active",
      "accountId": "a88ffaab-d889-46bc-afb3-4c09875fa3b5",
      "displaySuggestion": true,
      "isChampion": true
    },
    {
      "contactId": "c16248e0-7f1a-432f-aaa1-9cd052e9fc4e",
      "orgId": "1895cce0-f676-4cb9-9d7c-a01faaf934c9",
      "appId": "2d07df27-cc9e-4533-a321-dfcfe049a6ea",
      "firstName": "Arturo",
      "lastName": "Rains",
      "role": "CS Head",
      "email": "arturoirains@yopmail.com",
      "phoneNumber": "2032518504",
      "countryCode": "1",
      "status": "active",
      "accountId": "9612bfab-0485-4162-9d77-c0bb007d1ce0",
      "displaySuggestion": true,
      "isChampion": true
    }
  ],
  "nextPageToken": "eyJjb250YWN0SWQiOnsicyI6ImMxNjI0OGUwLTdmMWEtNDMyZi1hYWExLTljZDA1MmU5ZmM0ZSJ9LCJjcmVhdGVUaW1lIjp7InMiOiIyMDIxLTAyLTEyVDExOjA0OjAzLjM3MFoifSwiYXBwSWQiOnsicyI6IjJkMDdkZjI3LWNjOWUtNDUzMy1hMzIxLWRmY2ZlMDQ5YTZlYSJ9fQ=="
}

Endpoint

GET /tickets/contacts

Description

This endpoint gets contacts stored in SmartKarrot.

The query is paginated and returns up to 1,000 records at a time. You can change the number of records fetched with the limit parameter. The nextPageToken in the response should be used as an input to get the next set of contacts. Email address and Salesforce ID are additional filters available as query parameters.

Input Parameters

Parameter	Type	Required	Description
appId	String	Required	Your App ID in SmartKarrot.
emailId	String	Optional	The email address to be searched.
salesforceId	String	Optional	The Salesforce contact ID to be searched.
limit	Number	Optional	The number of contacts to fetch. This can be a maximum of 1,000.
nextPageToken	String	Optional	Token to fetch the next page.

Sample output parameters

    {
      "contactId": "eb0e2a19-0fb0-4405-8c6f-3c220d4acfa6",
      "orgId": "1895cce0-f676-4cb9-9d7c-a01faaf934c9",
      "appId": "2d07df27-cc9e-4533-a321-dfcfe049a6ea",
      "firstName": "Anne",
      "lastName": "Rodriguez",
      "role": "VP Customer Success",
      "email": "annetrodriguez@yopmail.com",
      "phoneNumber": "3044444473",
      "countryCode": "1",
      "status": "active",
      "accountId": "a88ffaab-d889-46bc-afb3-4c09875fa3b5",
      "displaySuggestion": true,
      "isChampion": true
    }

Endpoint

GET /tickets/contacts/{contact-id}

Description

This endpoint gets a contact stored in SmartKarrot. The contact-id is the contact's unique id stored in SmartKarrot database.

Input Parameters

Parameter	Type	Required	Description
appId	String	Required	Your App ID in SmartKarrot.

Save Contacts

Sample Input Parameters

{
  "appId": "7aa6b29b-709d-4d65-b1ea-acc8793c3e9a",
  "contacts": [
    {
      "email": "david.lyon@yopmail.com",
      "firstName": "David",
      "lastName": "Lyon",
      "customerContactId" : "EZ141",
      "role": "Lead Engineer",
      "countryCode": "+91",
      "phoneNumber": "6901313214",
      "uploadedImageUrl": "www.dummyurl.com/12-23.jpg"
    },
    {
      // "email": "Andrew.Shaw@yopmail.com",
      "firstName": "Andrew",
      "lastName": "Shaw",
      "customerContactId" : "EZ143",
      "role": "Data Scientist",
      "countryCode": "+404",
      "phoneNumber": "345957392",
      "uploadedImageUrl": "www.dummyurl.com/21-4.jpg"
    }
  ]
}

Sample Output Parameters

{
    "Saved Contact count": 1,
    "Unsaved Contact count": 1,
    "savedContacts":[
      {
      "email": "david.lyon@yopmail.com",
      "firstName": "David",
      "lastName": "Lyon",
      "customerContactId" : "EZ141",
      "role": "Lead Engineer",
      "countryCode": "+91",
      "phoneNumber": "6901313214",
      "uploadedImageUrl": "www.dummyurl.com/12-23.jpg"
    }
    ],
    "unsavedContacts": [
        {
        "firstName": "Andrew",
        "lastName": "Shaw",
        "role": "Data Scientist",
        "phoneNumber": "345957392",
        "countryCode": "+404",
        "uploadedImageUrl": "www.dummyurl.com/21-4",
        "status": "active",
        "customerContactId": "EZ143",
        "displaySuggestion": true,
        "isChampion": false,
        "allValues": 1
        }
    ]
}

Endpoint

POST tickets/contacts

Description

Export contacts from your database and store it into SmartKarrot’s contact database. This endpoint can be used to create or update multiple contacts at the same time.

Parameters

Parameter	Type	Required	Description
appId	String	Required	SmartKarrot’s App id
contacts	Contact	Required	List of contacts to save/modify

Contact has the following fields

Parameters

Parameter	Type	Required	Description
email(unique)	String	Required	Contact's email address
firstName	String	Required	Contact's first name
lastName	String	Optional	Contact's last name
customerContactId	String	Optional	Contact ID in your system
role	String	Optional	Contact's role/position
countryCode	String	Optional	Country code for phone number
phoneNumber	String	Optional	Contact's phone number
uploadedImageUrl	String	Optional	Contact's profile image url

Response

Status	Description
Status	200
Description	Successfully saved the contacts

Edit a Contact

Sample Input Parameters

{
  "appId": "7aa6b29b-709d-4d65-b1ea-acc8793c3e9a",
  "contact": 
    {
      "firstName": "Akshat",
      "lastName": "Mehta",
      "role": "Lead Engineer",
      "status": "active",
      "countryCode" : "404",
      "phoneNumber": "1432352",
      "customerContactId": "EZ141",
      "uploadImageUrl": "wwww.storesafe.com/12-s12-123"
    }
}

Sample Output Parameters

{
    "contactId": "45354c73-6bc4-43ac-9daa-4bdb4bac8b39",
    "orgId": "ad6a355f-8f0d-4267-9eba-e2f1f09d8a80",
    "appId": "7aa6b29b-709d-4d65-b1ea-acc8793c3e9a",
    "firstName": "Akshat",
    "lastName": "Mehta",
    "role": "Lead Engineer",
    "email": "akashmehta@exorb.com",
    "phoneNumber": "1432352",
    "countryCode" : "404",
    "status": "active",
    "customerContactId": "EZ141",
    "displaySuggestion": true,
    "isChampion": false
}

Endpoint

PUT tickets/contacts/{contact-id}

Description

This endpoint can be used to update a contact.

Parameters

Parameter	Type	Required	Description
appId	String	Required	SmartKarrot’s App id
contact	Contact	Required	Contact to update

Contact has the following fields

Parameters

Parameter	Type	Required	Description
firstName	String	Required	Contact's first name
lastName	String	Optional	Contact's last name
customerContactId	String	Optional	Contact ID in your system
role	String	Optional	Contact's role/position
countryCode	String	Optional	Country code for phone number
phoneNumber	String	Optional	Contact's phone number
uploadedImageUrl	String	Optional	Contact's profile image url

Response

Status	Description
Status	200
Description	Successfully saved the contacts

Delete a Contact

Sample output parameters

{
    "message": "Contact deleted"
}

Endpoint

DELETE /tickets/contacts/{contact-id}

Description

This endpoint is used to delete a contact. The contact-id is the contact's unique id stored in SmartKarrot database.

Input Parameters

Parameter	Type	Required	Description
appId	String	Required	Your App ID in SmartKarrot.

Response

Status	Description
Status	200
Description	Successfully deleted the contact

Agents

Get Agents

Sample output parameters

{
    "count": 1,
    "agents": [
        {
            "id": "50a0347b-9f19-4283-a247-18450b87220a",
            "orgId": "ad6a355f-8f0d-4267-9eba-e2f1f09d8a80",
            "appId": "7aa6b29b-709d-4d65-b1ea-acc8793c3e9a",
            "firstName": "Ramon",
            "lastName": "Tee",
            "email": "ramon.tee@trimazo.com",
            "phoneNumber": "+202-1212-12",
            "countryCode": "+202",
            "uploadedImageUrl": "www.dummyurl.com/4ae5"
        }
    ],
    "nextPageToken": "eyJjcmVhdGVUaW1lIjp7InMiOiIyMDIxLTAxLTI2VDIwOjQ2OjIxLjM3OVoifSwiYXBwSWQiOnsicyI6IjdhYTZiMjliLTcwOWQtNGQ2NS1iMWVhLWFjYzg3OTNjM2U5YSJ9LCJpZCI6eyJzIjoiYjllYWZhNmMtMDM0Zi00OWM1LThhZTAtMjA4ODg1NDc1ZGEzIn19"
}

Endpoint

GET /tickets/agents

Description

This endpoint gets agents stored in SmartKarrot.

The query is paginated and returns up to 1,000 records at a time. You can change the number of records fetched with the limit parameter. The nextPageToken in the response should be used as an input to get the next set of agents. Email address is the additional filter available as query parameters.

Input Parameters

Parameter	Type	Required	Description
appId	String	Required	Your App ID in SmartKarrot.
emailId	String	Optional	The email address to be searched.
limit	Number	Optional	The number of agents to fetch. This can be a maximum of 1,000.
nextPageToken	String	Optional	Token to fetch the next page.

Sample output parameters

    {
    "id": "46a0347b-9f19-4283-a247-18450b87220a",
    "orgId": "g66a355f-8f0d-4267-9eba-e2f1f09d8a80",
    "appId": "2d07df27-cc9e-4533-a321-dfcfe049a6ea",
    "firstName": "Andrew",
    "lastName": "Garfield",
    "email": "ramon.tee@yopmail.com",
    "phoneNumber": "+202-1212-12",
    "countryCode": "+202",
    "uploadedImageUrl": "www.dummyurl.com/f455"
}

Endpoint

GET /tickets/agents/{agent-id}

Description

This endpoint gets an agent stored in SmartKarrot. The agent-id is the agent's unique id stored in SmartKarrot database.

Input Parameters

Parameter	Type	Required	Description
appId	String	Required	Your App ID in SmartKarrot.

Save Agents

Sample Input Parameters

 {
   "appId": "7aa6b29b-709d-4d65-b1ea-acc8793c3e9a",
   "agents": [
        {
          "firstName": "Salman",
          "lastName": "Katamond",
          "email": "salman.k@yopmail.com",
          "customerAgentId" : "MK-agent003",
          "phoneNumber": "+606-303-21",
          "countryCode": "+404",
          "uploadedImageUrl": "www.dummyurl.com/12-23" 
        },
        {
          "firstName": "Mathew",
          "lastName": "Wade",
          //"email": "mathew.wade@yopmail.com",
          "customerAgentId" : "ZY-agent67",
          "phoneNumber": "+202-1212-12",
          "countryCode": "+44",
          "uploadedImageUrl": "www.34dummyurl.com/4.5"
        }
  ]
}

Sample Output Parameters

{
    " Saved Agents count: ": 1,
    " Unsaved Agents count: ": 1,
    "unsavedAgents": [
        {
            "firstName": "Mathew",
            "lastName": "Wade",
            "phoneNumber": "+202-1212-12",
            "countryCode": "+44",
            "customerAgentId": "ZY-agent67",
            "uploadedImageUrl": "www.34dummyurl.com/4.5",
            "allValues": 1
        }
    ]
}

Endpoint

POST tickets/agents

Description

Export agents from your database and store it into SmartKarrot’s agent database. This endpoint can be used to create or update multiple agents at the same time.

Parameters

Parameter	Type	Required	Description
appId	String	Required	SmartKarrot’s App id
agents	Agent	Required	List of agents to save or update

Agent has the following fields

Parameters

Parameter	Type	Required	Description
email(unique)	String	Required	Agent's email address
firstName	String	Required	Agent's first name
lastName	String	Optional	Agent's last name
customerAgentId	String	Optional	Agent's id in your system
countryCode	String	Optional	Country code for phone number
phoneNumber	String	Optional	Agent's phone number
uploadedImageUrl	String	Optional	Agent's profile image url

Response

Status	Description
Status	200
Description	Successfully saved the agents

Edit an Agent

Sample Input Parameters

 {
    "appId" : "7aa6b29b-709d-4d65-b1ea-acc8793c3e9a",
    "agent" :{
      "firstName": "Salman",
      "lastName": "Rushdie",
      "customerAgentId" : "MK-agent003",
      "phoneNumber": "+606-303-21",
      "countryCode": "+404",
      "uploadedImageUrl": "www.dummyurl.com/12-23" 
    }
}

Sample Output Parameters

{
    "id": "50a0347b-9f19-4283-a247-18450b87220a",
    "orgId": "ad6a355f-8f0d-4267-9eba-e2f1f09d8a80",
    "appId": "7aa6b29b-709d-4d65-b1ea-acc8793c3e9a",
    "firstName": "Salman",
    "lastName": "Rushdie",
    "email": "salmon.kk@yopmail.com",
    "phoneNumber": "+606-303-21",
    "countryCode": "+404",
    "customerAgentId": "MK-agent003",
    "uploadedImageUrl": "www.dummyurl.com/12-23"
}

Endpoint

PUT /tickets/agents/{agent-id}

Description

This endpoint updates an agent stored in SmartKarrot. The agent-id is the agent's unique id stored in SmartKarrot database.

Parameters

Parameter	Type	Required	Description
appId	String	Required	SmartKarrot’s App id
agent	Agent	Required	Agent to update

Agent has the following fields

Parameters

Parameter	Type	Required	Description
firstName	String	Required	Agent's first name
lastName	String	Optional	Agent's last name
customerAgentId	String	Optional	Agent's id in your system
countryCode	String	Optional	Country code for phone number
phoneNumber	String	Optional	Agent's phone number
uploadedImageUrl	String	Optional	Agent's profile image url

Delete an Agent

Sample Output Parameters

{
    "message" :"Agent deleted"
}

Endpoint

DELETE /agents/{agent-id}

Description

Delete an agent from the SmartKarrot's agent database.

Parameters

Parameter	Type	Required	Description
appId	String	Required	SmartKarrot’s App id

Response

Status	Description
Status	200
Description	Successfully deleted the agent

Ticket

Get Tickets

Sample output Parameters

{
  "count": 2,
  "tickets": [
    {
      "ticketId": "9d346f9f-c2b3-46ef-a64d-ca149facfcda",
      "visibleId": "532",
      "appId": "7aa6b29b-709d-4d65-b1ea-acc8793c3e9a",
      "accountId": "905d34b5-ab46-45f0-87b1-e5d9deb9dd1a",
      "ticketName": "mx-001",
      "createdBy": "8153a279-b7d5-4ee0-9cac-616bb7be37db",
      "createdByType": "agent",
      "escalation": "notEscalated",
      "assignedTo": "f6deca9f-f7a2-4487-8bd9-621f2bb225c8",
      "dueDate": "2021-01-18T04:34:29.795123Z",
      "priority": "high",
      "status": "resolved",
      "type": "customer query",
      "customFields": {
        "expiry": "none",
        "csm": "csm-2"
      },
      "createTime": "Jan 18, 2021 4:34:29 AM",
      "updateTime": "Feb 1, 2021 4:34:33 AM",
      "allValues": 1
    },
    {
      "ticketId": "72d4c1ea-a151-4beb-894e-0776ceb954c0",
      "visibleId": "965",
      "appId": "7aa6b29b-709d-4d65-b1ea-acc8793c3e9a",
      "accountId": "905d34b5-ab46-45f0-87b1-e5d9deb9dd1a",
      "ticketName": "mx-002",
      "createdBy": "8481a6f9-6990-4131-812a-bc6de2f14ccb",
      "createdByType": "contact",
      "escalation": "notEscalated",
      "assignedTo": "50a0347b-9f19-4283-a247-18450b87220a",
      "dueDate": "2021-01-18T04:34:29.794881Z",
      "priority": "medium",
      "status": "open",
      "type": "payment dashboard",
      "customFields": {
        "expiry": "none",
        "recheck": "enabled"
      },
      "createTime": "Jan 18, 2021 4:34:29 AM",
      "updateTime": "Feb 1, 2021 4:34:33 AM",
      "allValues": 1
    }
  ]
}

Endpoint

GET /tickets

Description

This endpoint gets tickets stored in SmartKarrot.

The query is paginated and returns up to 1,000 records at a time. You can change the number of records fetched with the limit parameter. The nextPageToken in the response should be used as an input to get the next set of tickets.

Parameters

Parameter	Type	Required	Description
appId	String	Required	SmartKarrot’s App id
limit	Number	Optional	The number of tickets to fetch. This can be a maximum of 1,000.
nextPageToken	String	Optional	Token to fetch the next page.

Response

Status	Description
Status	200
Description	Successfully retrieved the tickets

Sample output parameters

    {
      "ticketId": "72d4c1ea-a151-4beb-894e-0776ceb954c0",
      "visibleId": "965",
      "appId": "7aa6b29b-709d-4d65-b1ea-acc8793c3e9a",
      "accountId": "905d34b5-ab46-45f0-87b1-e5d9deb9dd1a",
      "ticketName": "mx-002",
      "createdBy": "8481a6f9-6990-4131-812a-bc6de2f14ccb",
      "createdByType": "contact",
      "escalation": "notEscalated",
      "assignedTo": "50a0347b-9f19-4283-a247-18450b87220a",
      "dueDate": "2021-01-18T04:34:29.794881Z",
      "priority": "medium",
      "status": "open",
      "type": "payment dashboard",
      "customFields": {
        "expiry": "none",
        "recheck": "enabled"
      },
      "createTime": "Jan 18, 2021 4:34:29 AM",
      "updateTime": "Feb 1, 2021 4:34:33 AM",
      "allValues": 1
    }

Endpoint

GET /tickets/{ticket-id}

Description

This endpoint gets a ticket stored in SmartKarrot. The ticket-id is the ticket's unique id stored in SmartKarrot database.

Input Parameters

Parameter	Type	Required	Description
appId	String	Required	Your App ID in SmartKarrot.

Create a Ticket

Sample Input Parameters

{  
    "appId" : "7aa6b29b-709d-4d65-b1ea-acc8793c3e9a",
    "visibleId" : "TicketMx-EOD41",
    "accountId" : "b6a96d3d-1253-4fee-ba0d-80dddf01c09b",
    "ticketName" : "Payment subdue",
    "createdBy" : "e895da5d-90fd-438e-b9d6-a51e8d335752",
    "createdByType" : "contact",
    "assignedTo" : "f6deca9f-f7a2-4487-8bd9-621f2bb225c8",
    "dueDate" : "2021-01-18T04:34:29.794881Z",
    "escalation" : "escalated",
    "priority" : "High",
    "status" : "Open",
    "type" : "Payment iussue",
    "customFields" : {
        "expiry" : "none",
        "csm" : "Unassigned"
    }
}

Sample Output Parameters

{
    "ticketId": "57a798a8-ec77-4051-94e0-87d211159f0c",
    "visibleId": "TicketMx-EOD41",
    "appId": "7aa6b29b-709d-4d65-b1ea-acc8793c3e9a",
    "accountId": "b6a96d3d-1253-4fee-ba0d-80dddf01c09b",
    "ticketName": "Payment subdue",
    "createdBy": "e895da5d-90fd-438e-b9d6-a51e8d335752",
    "createdByType": "contact",
    "escalation": "escalated",
    "assignedTo": "f6deca9f-f7a2-4487-8bd9-621f2bb225c8",
    "dueDate": "2021-01-18T04:34:29.794881Z",
    "priority": "High",
    "status": "Open",
    "type": "Payment iussue",
    "customFields": {
        "expiry": "none",
        "csm": "Unassigned"
    },
    "createTime": "Feb 1, 2021 7:50:11 AM",
    "updateTime": "Feb 1, 2021 7:50:11 AM",
    "version": 1,
    "allValues": 1
}

Endpoint

POST /tickets

Description

This endpoint can be used to create a ticket .

Parameters

Parameter	Type	Required	Description
appId	String	Required	SmartKarrot's App id
visibleId	String	Optional	Client's own ticket id
accountId	String	Optional	Customer account id
ticketName	String	Optional	Name of the ticket
createdBy	String	Optional	Creator's id
createdByType	String	Optional	Enum: agent, contact
assignedTo	String	Optional	Agent's id to whom ticket is assigned.
dueDate	String	Optional	Due date for the ticket
escalation	String	Optional	Enum: escalated, notEscalated
priority	String	Optional	Priority of the ticket
status	String	Optional	Status of the ticket
type	String	Optional	Type of the ticket
customFields	Map	Optional	A key value pair to store other additional fields for the ticket

accountId for the customer accounts can be fetched using this endpoint.

Response

Status	Description
Status	201
Description	Successfully created the ticket

Edit a Ticket

Sample Input Parameters

{
    "visbleId" : "EZ1014a",
    "accountId" : "b6a96d3d-1253-4fee-ba0d-80dddf01c09b",
    "ticketName" :"Payment subdue",
    "assignedTo" : "0ee3cc23-20af-4f90-9c1f-802e8f59346",
    "dueDate" : "2021-01-12T14:48:00.000Z",
    "escalation" : "escalated",
    "priority" : "High",
    "status" : "closed",
    "type" : "Payment query",
    "customFields" : {
        "key1" :"value1",
        "key2" : "value2"
    }
}

Sample Output Parameters

{
    "ticketId": "72d4c1ea-a151-4beb-894e-0776ceb954c0",
    "visibleId": "965",
    "appId": "7aa6b29b-709d-4d65-b1ea-acc8793c3e9a",
    "accountId": "905d34b5-ab46-45f0-87b1-e5d9deb9dd1a",
    "ticketName": "ticket101",
    "createdBy": "8481a6f9-6990-4131-812a-bc6de2f14ccb",
    "createdByType": "contact",
    "escalation": "escalated",
    "dueDate": "2021-01-18T04:34:29.794881Z",
    "priority": "High",
    "status": "closed",
    "type": "Payment query",
    "customFields": {
        "key1": "value1",
        "key2": "value2"
    },
    "createTime": "Jan 18, 2021 4:34:29 AM",
    "updateTime": "Feb 1, 2021 12:11:03 PM",
    "version": 3,
    "allValues": 1
}

Endpoint

PUT /tickets/{ticket-id}

Description

This endpoint can be used to update an existing ticket.

Parameters

Parameter	Type	Required	Description
visibleId	String	Optional	Client's own ticket id
accountId	String	Optional	Customer account id
ticketName	String	Optional	Name of the ticket
assignedTo	String	Optional	Agent's id to whom ticket is assigned.
dueDate	String	Optional	Due date for the ticket
escalation	String	Optional	Enum: escalated, notEscalated
priority	String	Optional	Priority of the ticket
status	String	Optional	Status of the ticket
type	String	Optional	Type of the ticket
customFields	Map	Optional	A key value pair to store other additional fields for the ticket

Response

Status	Description
Status	200
Description	Successfully updated the ticket

Delete a Ticket

Sample Output Parameters

{
    "message": "Ticket deleted"
}

Endpoint

DELETE /tickets/{ticket-id}

Description

This endpoint can be used to delete a tickets .

Parameters

Parameter	Type	Required	Description
aopId	String	Required	SmartKarrot's App id

Response

Status	Description
Status	200
Description	Successfully deleted the ticket

Ticket Comments

Fetch Ticket Comments

Sample output Parameters

{
    "count": 2,
    "comments": [
        {
            "CommentId": "d02f2965-5dc1-4ba9-861f-b11a6a309e81",
            "ticketId": "a10525ae-5805-4cc3-98f8-6291540ef02f",
            "description": "Pospone the date for meet if possible.",
            "createdByType": "agent",
            "createdById" :  "b5982819-3c9d-4b61-9e07-5b8fa3cf09a5",
            "createTime": "Feb 1, 2021 9:37:32 AM",
            "updateTime": "Feb 1, 2021 9:37:32 AM",
            "version": 1,
            "allValues": 1
        },
        {
            "CommentId": "fe0ed6ec-2e76-4637-aa91-2f6badddcaa3",
            "ticketId": "a10525ae-5805-4cc3-98f8-6291540ef02f",
            "description": "Sure, will ask Dev about the same.",
            "createdByType": "contact",
            "createdById" :  "ce343da7-2287-49c3-b4a6-b06b97e69a43",
            "createTime": "Feb 1, 2021 9:38:50 AM",
            "updateTime": "Feb 1, 2021 9:38:50 AM",
            "version": 1,
            "allValues": 1
        }

Endpoint

GET /tickets/comments

Description

This endpoint can be used to retrieve all the comments associated with a ticket.

Parameters

Parameter	Type	Required	Description
appId	String	Required	SmartKarrot’s App id
ticketId	String	Required	Ticket id

Response

Status	Description
Status	200
Description	Successfully retrieved the comments of the ticket

Sample output Parameters

{
    "CommentId": "9a829791-e9f9-4b91-8ba0-77241676cfc2",
    "ticketId": "9c68623f-7340-456b-a272-29c741c31a43",
    "description": "version 3.0 to be released for the beta clients",
    "createdBy": "50a0347b-9f19-4283-a247-18450b87220a",
    "createdByType": "agent"
}

Endpoint

GET /tickets/comments{ticket-comment-id}

Description

This endpoint is used to retrieve a comment for a ticket.

Parameters

Parameter	Type	Required	Description
appId	String	Required	SmartKarrot’s App id

Response

Status	Description
Status	200
Description	Successfully retrieved the comments of the ticket

Create a Ticket Comment

Sample Input Parameters

{
  "ticketId" : "9c68623f-7340-456b-a272-29c741c31a43",
  "description" : "version 3.0 to be released for the beta clients",
  "createdByType" : "agent",
  "createdBy" :"50a0347b-9f19-4283-a247-18450b87220a"
  }

Sample Output Parameters

{
    "CommentId": "8a26114e-098c-4652-8889-a823e349580c",
    "ticketId": "9c68623f-7340-456b-a272-29c741c31a43",
    "description": "version 3.0 to be released for the beta clients",
    "createdBy": "50a0347b-9f19-4283-a247-18450b87220a",
    "createdByType": "agent",
    "createTime": "Feb 1, 2021 8:05:49 PM",
    "updateTime": "Feb 1, 2021 8:05:49 PM",
    "version": 1,
    "allValues": 1
}

Endpoint

POST /tickets/comments

Description

This endpoint can be used to create a comment for a ticket with a data block containing the fields you’d like to set on the comment. Any unspecified fields will not be added to the comment .

Parameters

Parameter	Type	Required	Description
ticketId	String	Required	Ticket id of the ticket to contain the comment.
description	String	Required	decription of the comment
createdBy	String	Optional	Creator's id
createdByType	String	Optional	Enum: agent, contact

Response

Status	Description
Status	201
Description	Successfully created the comment

Edit a Ticket Comment

Sample Input Parameters

   {
    "appId":"7aa6b29b-709d-4d65-b1ea-acc8793c3e9a",
    "description" : "Standup call for the new module enhancement on monday"
   }

Sample Output Parameters

{
    "CommentId": "eeac4703-a15d-467d-9674-91ec5ba6e126",
    "ticketId": "840fc8a8-2d66-424b-9de8-16ec20479665",
    "description": "Standup call for the new module enhancement on monday"
}

Endpoint

PUT /tickets/comments{ticket-comment-id}

Description

This endpoint can be used to update an existing comment on a ticket. Only the description for the ticket can be changed and not the createdBy attributes.

Parameters

Parameter	Type	Required	Description
appIdid	String	Required	SmartKarrot’s App id
description	String	Required	updated description for the comment

Response

Status	Description
Status	200
Description	Successfully updated the comment

Delete a Comment

Sample output parameters

  {
    "message": "Comment deleted"
  }

Endpoint

DELETE /tickets/comments/{ticket-comment-id}

Description

This endpoint is used to delete a comment. The ticket-comment-id is the comment's unique id stored in SmartKarrot database.

Input Parameters

Parameter	Type	Required	Description
appId	String	Required	Your App ID in SmartKarrot.

Response

Status	Description
Status	200
Description	Successfully deleted the comment